If the bottleless water cooler is disturbed in any way, it will automatically turn off the water and display the message “tank overfill.” To reset, simply unplug and plug it back in.
Service Request
Submit Service Request
Please fill out the following form and we will get back to you as soon as possible.
Troubleshooting
No water
If you have consumed all of the purified water in the reserve tank, allow the system 10 minutes to process and refill the reserve tank.
No hot water
First, make sure you are pressing both red buttons at the same time (this is a safety feature). Then, check the switch on the back left side of the machine to make sure it’s in the “on” position. Allow the system about 20 minutes to fill. The hot tank needs the main tank to be at least 1/2 full before it can produce hot water.
Water on the front
All systems have a drip tray, but they are not a drain. If it fills up, the system will detect a leak. Simply empty the drip tray.
Filter service light is on
Unlike other inferior systems, our bottleless water cooler is monitoring water quality 24 hours a day, so, if a service light comes on, it means it needs service soon. It is safe to drink, but you will need to call us for a service request.
Locations
NORTHERN VA/DC METRO:
43676 Trade Center Place, Suite 155
Dulles, VA 20166-2124
703-674-1890
